Refund policy

MoveMax Return & Refund Policy

1. 7-Day Cooling-Off Period In compliance with the Electronic Communications and Transactions Act (ECTA), you have 7 days from the date of delivery to return any unused item in its original packaging for a full refund. Return shipping costs for non-defective items are the responsibility of the customer.

2. Defective or Damaged Goods Under the Consumer Protection Act (CPA), we offer a 6-month return window for defective products. If your item arrives damaged, faulty, or incorrect, contact us immediately. We will provide a replacement or a full refund and cover all return shipping costs.

3. Hygiene Restrictions Due to the nature of our products, wearable joint wraps and massagers cannot be returned if they have been used directly on the skin or show signs of wear, unless they are technically defective.

4. How to Start a Return Contact us at [Insert Contact Email]. Once your return is authorized, we will provide the delivery address for our local facility. Items sent back without prior authorization will not be accepted.

5. Refunds Once we receive and inspect the returned item, approved refunds will be processed automatically to your original payment method within 5 to 7 business days.